External – Aesthetic Defects. The customer is obliged upon receipt, to unpack and check the products to confirm the absence of external, aesthetic defects, and in case there are entitled to refuse receipt of the item and return it to the distributor otherwise Existence of aesthetic defects within ten (15) calendar days from the receipt of the item, while in case of expiration of this period it loses all relevant rights and it is considered that the aesthetic defect was caused after delivery. The COMPANY is obliged in a short time to replace this item with another, without the external defect. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects. This term does not apply to sales of items from the physical store when the delivery of the item takes place in the physical store, so the item is opened and checked upon delivery by the customer. However, it applies proportionally to sales from a physical store when the delivery is defined by sending the item to the buyer’s home. Returns of products charged by the COMPANY The return of products is charged to the detriment of the COMPANY
- In all cases in which other than the sold are delivered, by type or quantity.
- In case during delivery the item has packaging damaged, completely or for the most part.
- In case it is found that the item has a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation) or lack of quality, which quality has been previously agreed in writing with the COMPANY.
- In case of damaged packaging, the customer is entitled not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the COMPANY.
- In cases of return at the expense of the company, the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is excluded.
- In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging (unless there is a defect which was later ascertained from delivery and the packaging does not exist or also in the case of a product whose packaging was received by distributors upon delivery of the item). The return of the products at the expense of the COMPANY will be made either by staff and means of transport of the COMPANY or by courier, or in the store maintained by the COMPANY with the trademark “KOMNINOS”.
- In case of return of the products depending on the case, a repair or replacement will be made, otherwise cancellation of the transaction if the customer legally rejects the two previous ones, in which case, provided that the products have been previously received and inspected by the COMPANY, in case of cancellation , the return of the money to the customer will be done in the same way as their payment was made by the COMPANY. In particular, in case of debit by bank card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY . The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.
- In the case of cash payment, if the customer had chosen the option “collection from the store”, his money will be refunded to him from the store. The return will be made within fifteen (15) working days of both the product and the price.
- In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.
This term applies mutatis mutandis to sales of items from physical stores, except for paragraph 6 which does not apply to sales from physical stores. Returns of products, which are considered defective upon delivery at the expense of the COMPANY
- In the event that a product (s) is found to be defective upon delivery to the customer, the return of the product / s will also be charged by the COMPANY.
- In this case, the return of the defective product (s) can be done either by the customer himself to the store, or by sending him / them, the COMPANY will be charged with the costs of its receipt, by means of its absolute choice and after consultation of the customer himself with the staff of the E-Store of the COMPANY.
- The return of the products, which are considered defective upon delivery will be accepted within ten (10) calendar days from the delivery to the customer for the consumables, and within twenty (20) calendar days from the delivery to the customer for the machines . At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging.
- In the case of machines, a visit by our technician and a written confirmation of the diagnosis of the machine failure is required so that the product can be considered defective upon delivery.
- In case of return of the products, and provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar device (status and features, etc.), otherwise in case the customer does not want a replacement, it will be done refund to the customer, in the way he paid the value. In particular, in case of debit by bank card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer.
- The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product.
- The return will be made within fifteen (15) working days of both the product and the price.
- If the customer has purchased a product that has been deemed defective upon delivery, and has the right to return it at the expense of the COMPANY, as specified above, then he can return to the COMPANY, and additional products of this kind (for example, if if a balance is considered defective, the customer is obliged to return the digital display that accompanies it). This term applies proportionally to sales of items from the physical store and governs the return of goods due to defect, where the information that customers receive in the store refers to the return of items within the above deadlines of ten (10) and twenty (20) days respectively .
Right of withdrawal
- From the initial submission of the customer’s order up to a period of 15 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many in the same order from the delivery and of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the former, the customer is entitled to withdraw from the sale.
- This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
- The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
- Following the withdrawal statement, the COMPANY is obliged to return the price received.
- The refund to the customer will be made in case of debit via bank card as follows: in case the price has been paid to the COMPANY by the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank for its cancellation transaction and the bank will carry out any transaction provided under the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.
- In the case of cash payment, if the customer had chosen the option “collection from the store”), it will be done by returning the money to him from the store where he received the product.
- The return will be made within fifteen (15) working days of both the product and the price.
- Delivery costs are not refundable only if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. The customer is also obliged (unless the supplier has offered to pick up the goods himself) to return the products within 15 calendar days from the day on which he notified the withdrawal.
- The customer is responsible to compensate the company if he made use other than that necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal and the COMPANY is entitled to agree with the customer its compensation even with mutual offset. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.
This term does not apply to sales of products from the physical store. Exceptions to withdrawal NO withdrawal can be made to:
- Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier
- Products that are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery.
- Contracts in which the consumer has specifically requested a visit from the supplier with a view to carrying out emergency repairs or performing maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such additional services or goods
- Sale of products from the physical store.
Safe products – Warranty terms The products available from the COMPANY are durable products that have all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:
- Have the dealership guarantee and proof of purchase of the device.
- The fixed components of the device (Serial No.) have not been altered
- Do not exclude damage based on the manufacturer’s warranty form
